Engineering Operations, Technical
Support Engineer
T-Mobile’s
Technical Support Engineering team is responsible for providing operational
support for T-Mobile’s GSM, UMTS, LTE and data networks. The role requires
investigation of customer-impacting network issues
and provides technical guidance to field engineers and technicians who are
troubleshooting and repairing these complex computer systems. The required
support is performed over a wide array of platforms encompassing 4 main areas, Core
Network, Radio Access Network, Mobile Internet and Messaging, and IP Transport
Network.
For
this internship, the intern will be part of a team responsible for the
investigation and resolution of network-related faults reported by T-Mobile
customers. The candidate will develop a good understanding of T-Mobile’s
wireless network design, including the latest Mobile Internet services. Then
intern will also gain hands-on knowledge of the Cisco LTE Serving & Packet
Gateway (S/PGW) and GPRS Gateway Support Node (GGSN) as well as the
Nokia-Siemens Mobility Management Entity (MME) and Serving GPRS Support Node
(SGSN) platforms. The intern will need to collaborate with other Engineering
Design and Support teams in order to understand call flows, network and product
design, and will need to talk directly with the T-Mobile subscriber to
understand the end-user experience.
Primary
Duties and Responsibilities:
1) Investigate and
resolve customer issues reported by the CARE organization.
2) Contact with customers
to confirm the issue has been resolved or collect additional information.
3) Response to system
faults, driving to resolution & proceeding to recurrence prevention
3) Update troubleshooting
flows provided to CARE as needed.
4) Execute network changes
in accordance with the approved Method of Procedure.
Qualifications
Minimum
Required
Basic
Understanding of Internet Protocols such as IP, TCP, UDP and HTTP,
Experience
with Unix/Linux operating systems and basic shell scripting,
Knowledge
of GSM and GPRS Protocols such as GSM MAP and GSM DTAP preferred,
Strong
verbal and written communication skills,
No
previous work experience required. This is an entry-level Engineering position.
Education
Minimum Required
*
Senior year student enrolled in a technical degree program such as Engineering
or Computer Science.
